Where Financial Insight Meets Cyber Defense Excellence.

Hi, I’m Benjamin Jimenez Lopez, a dedicated professional with over 20 years of experience in the financial and banking sectors, specializing in customer service, compliance, and team leadership. Throughout my career at institutions like Schools First Federal Credit Union, Wells Fargo, and Bank of America, I've honed my skills in client management, problem-solving, and risk mitigation. Currently, I’m transitioning into Cybersecurity, where I’m eager to leverage my deep understanding of financial services and my recent academic focus on Cybersecurity to help organizations safeguard their assets and data.

My goal is to contribute to a company's security strategy by bringing a fresh perspective rooted in compliance and customer experience. I’m passionate about continuous learning, and I'm actively pursuing certifications to deepen my expertise. I believe my unique blend of technical skills, industry knowledge, and commitment to ethical practices will allow me to make a meaningful impact in the Cybersecurity field. I’m excited about the opportunity to collaborate with forward-thinking teams and grow into a senior role where I can help drive secure, innovative solutions.

Our Services

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Driven and solutions-oriented professional with a strong background in technical troubleshooting, process optimization, and member-focused support. Adept at resolving hardware and digital banking issues to minimize downtime and improve user experience. Proven success in designing efficient data systems, enhancing operational workflows, and leading collaborative initiatives that boost team morale and organizational performance. Known for developing personalized financial strategies through in-depth assessments, and proactively identifying and testing improvements to digital platforms for greater reliability and member satisfaction.

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Versatile technical specialist with a proven track record in IT troubleshooting, sales strategy, and client experience optimization. Skilled in resolving device, network, and system issues to support smooth financial operations and enhance efficiency. Developed and implemented tools, including Visual Basic-powered micros and sales-tracking databases, to boost productivity and performance. Played a key role in onboarding and training new hires on risk and quality control, reducing system integrity issues. Combined technical expertise with a consultative approach to strengthen customer relationships, increase sales, and deliver exceptional support in digital banking environments.

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Experienced technical support leader with a strong background in IT troubleshooting, team management, and process optimization. Proven ability to lead large teams, execute seamless technology transitions, and ensure regulatory compliance across business operations. Adept at developing and delivering impactful training programs, conducting detailed quality assurance, and driving performance improvements through actionable feedback. Skilled in Scrum-aligned project coordination, cross-functional collaboration, and implementing innovative solutions to streamline workflows, reduce risk, and meet key performance goals.

Four certification badges: CompTIA Security+, CEH Certified Ethical Hacker, AWS Certified Cloud Practitioner, Cisco Certified CyberOps Associate.

List of Badges & Certificates earned

This list includes TryHackMe, Skillsoft, Cisco University & DeVry University. Services: Cybersecurity, Network Administration, IT Consulting, Help Desk Support & More.

  • Human Behavior, Understanding Unconscious Bias, Building Shared Understanding across Cultural Divides, etc.

  • Certifications: CompTIA Security+, CompTIA Network+, CompTIA A+, etc.